Track Your Order

Once your Vincarose dress has been shipped, you will receive a confirmation email containing your tracking number and a direct link to monitor your package in transit. This is the easiest way to stay updated on your delivery status.

How to track your order

1. Locate the shipping confirmation email sent to the address you provided at checkout.

2. Click the tracking link included in that email, or copy the tracking number provided.

3. Paste the tracking number into the carrier's website (the carrier name will also be listed in your confirmation email).

4. View real-time updates on your package location and estimated delivery date.

No tracking email?

If you have not received a shipping confirmation within the time frame specified for your order, please check your spam or junk folder. If it is not there, your order may still be in preparation. We will send your tracking details as soon as your dress leaves our facility.

Order status without tracking

If your order has not yet shipped, you can check its current status by logging into your account on our website. There, you will see whether your order is confirmed, in production, or awaiting dispatch.

Contact us for tracking assistance

If your tracking number shows no movement for several days, or if the information appears incorrect, do not hesitate to reach out. We will contact the carrier on your behalf and provide you with a clear update.

Email us at vincarose@gmail.com with your order number in the subject line. This allows us to locate your file immediately and give you the most accurate information available.

Delivery time frames

Shipping times vary depending on your location and the shipping method selected at checkout. Standard delivery estimates are provided on our shipping page and in your order confirmation. Please note that tracking information may take up to 24 hours to appear after your package has been collected by the carrier.

Lost or delayed packages

In the rare event that your package is delayed beyond the estimated window or appears to be lost, please contact us right away. We will open an investigation with the carrier and keep you informed of every step. Your dress is important to us, and we will do everything we can to resolve the situation promptly.

Signature on delivery

For security purposes, all Vincarose shipments require a signature upon delivery. Please ensure someone is available at the shipping address to receive the package. If you miss the delivery, the carrier will leave a notice with instructions for rescheduling or collecting your parcel from their local depot.

International tracking

For orders shipping outside the United States, tracking information may take slightly longer to update as your package passes through customs. You can use the same tracking number on the carrier's international website for global visibility.

We are committed to keeping you informed from the moment you place your order until your dress arrives safely at your door.

— The Vincarose Team