Shipping & Handling

At Vincarose, we understand that your wedding dress is one of the most important purchases you will ever make. That is why we treat every order with the utmost care, from the moment it is packed to the moment it arrives at your door. This page outlines everything you need to know about our shipping process, time frames, and handling procedures.

Processing time

Once you place your order, we begin preparing your dress with attention to every detail. Please allow 2 to 4 business days for order processing before your dress is shipped. During peak seasons or promotional periods, processing times may extend slightly, and we will notify you of any delays.

If your dress requires customization or specific size adjustments, processing may take longer. We will provide you with an estimated timeline at the time of your order confirmation.

Shipping methods and delivery time frames

We offer several shipping options to accommodate your timeline and budget. Delivery estimates are calculated from the date your order ships, not from the date of purchase.

Standard Shipping (3 to 7 business days)
Our most economical option, suitable for brides who have planned ahead. Tracking is included.

Express Shipping (2 to 4 business days)
Faster delivery for those who need their dress sooner. Tracking and insurance are included.

Priority Express Shipping (1 to 3 business days)
Our fastest option for urgent orders. Tracking, insurance, and signature on delivery are included.

Please note that delivery times are estimates and not guaranteed. Factors such as weather, customs clearance, and carrier delays may affect actual delivery dates. We recommend ordering well in advance of your wedding date to allow for any unforeseen delays.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the weight of your order. We strive to keep our shipping fees fair and transparent. Any applicable rates will be clearly displayed before you finalize your payment.

Domestic shipping (United States)

We ship to all 50 states, including Alaska and Hawaii. Standard delivery to most US addresses takes 3 to 7 business days after processing. Express options are available for faster delivery.

International shipping

We are proud to ship Vincarose dresses worldwide. International orders are shipped via trusted carriers with tracking and insurance. Delivery times vary by destination and typically range from 7 to 21 business days, depending on customs processing and local postal services.

Please be aware of the following for international orders:

• Customs duties, import taxes, and brokerage fees are the responsibility of the recipient

• These fees vary by country and are not included in our shipping charges

• We recommend checking with your local customs office for estimated charges before placing your order

• We are unable to declare items as gifts or adjust customs values

Order tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's tracking page. You can also track your order at any time by visiting our Track Your Order page and entering your order number and email address.

Tracking information may take 24 to 48 hours to update after shipment. If your tracking status has not changed for several days, please contact us and we will investigate with the carrier on your behalf.

Shipping address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses. If you need to change your shipping address after placing an order, contact us immediately at vincarose@gmail.com. We will do our best to accommodate changes before your order is dispatched.

Signature on delivery

For security purposes, all Vincarose orders require a signature upon delivery. This ensures that your dress is received by you or someone you trust. If you are unavailable at the time of delivery, the carrier will leave a notice with instructions for rescheduling or collecting your package from their local facility.

Insurance

Every Vincarose order is fully insured against loss or damage during transit. In the rare event that your package is lost or arrives damaged, we will work directly with the carrier to resolve the issue and ensure you receive a replacement or full refund. Please refer to our Refund & Return Policy for further details.

Combined shipping

If you order multiple items, we will combine them into a single shipment whenever possible to reduce shipping costs and minimize packaging waste. In some cases, items may ship separately due to availability or warehouse locations. You will receive separate tracking information for each shipment.

Packaging

Your Vincarose dress arrives in premium, protective packaging designed to keep it safe during transit. Each dress is carefully folded or hung in a breathable garment bag, then secured in a sturdy outer box with additional cushioning. We take every precaution to ensure your dress reaches you in perfect condition.

Weekend and holiday delivery

Carriers generally do not deliver on weekends or public holidays. Please account for this when estimating your delivery date. Orders placed on weekends or holidays will begin processing on the next business day.

Customer support for shipping inquiries

If you have any questions about shipping, need assistance with tracking, or wish to upgrade your shipping method after placing an order, please contact us:

vincarose@gmail.com

Please include your order number in your message so we can assist you quickly and accurately. We are here to ensure your dress arrives on time and in perfect condition.

— The Vincarose Team