Refund & Return Policy

Refund & Return Policy

At Vincarose, we want you to feel completely confident in your bridal purchase. We understand that choosing a wedding dress is a deeply personal decision, and we are here to make the process as straightforward and reassuring as possible. If for any reason you are not entirely satisfied with your dress, this policy outlines how we can help.

Return eligibility

To be eligible for a return, your item must meet the following conditions:

  • The dress must be unworn, unwashed, and unaltered

  • All original tags must still be attached

  • The dress must be free of any stains, odors, or damage

  • The return request must be submitted within 30 days of the delivery date

  • The dress must be returned in its original packaging, including any protective garment bags

Non-returnable items

The following items are final sale and cannot be returned or exchanged:

  • Custom-made or made-to-measure dresses

  • Dresses that have been altered or modified in any way

  • Dresses showing visible signs of wear, damage, or use

  • Sale or clearance items (unless otherwise stated)

  • Accessories such as veils, jewelry, or sashes (unless faulty)

How to initiate a return

To begin the return process, please follow these steps:

  1. Contact us at vincarose@gmail.com within 30 days of receiving your order

  2. Include your order number, the name of the dress, and the reason for your return

  3. Our team will respond with a return authorization number and detailed shipping instructions

  4. Carefully pack the dress in its original packaging, including all tags and accessories

  5. Ship the package to the address provided in our return instructions using a trackable shipping method

Returns sent without a return authorization number may not be processed.

Return shipping costs

You are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. In such cases, we will provide a prepaid shipping label and cover the return postage.

We recommend using a tracked and insured shipping service for your return, as we cannot be held responsible for items lost or damaged in transit.

Inspection and processing

Once we receive your returned dress, our team will inspect it to confirm it meets all eligibility criteria. This inspection typically takes 3 to 5 business days. If the return is approved, we will process your refund or exchange.

If the dress does not meet our return criteria, we reserve the right to reject the return and send the item back to you at your expense.

Refunds

Approved refunds will be issued to your original payment method within 5 to 10 business days of approval. Please note that your bank or credit card provider may take additional time to reflect the credit in your account.

Refunds will include the full purchase price of the dress, excluding:

  • Original shipping charges (unless the return is due to our error or a defective item)

  • Any customs duties or taxes paid for international orders

If you received a promotional discount or gift card, the refund amount will reflect the actual price paid.

Exchanges

If you would prefer a different size, style, or color, we are happy to facilitate an exchange based on current stock availability. To request an exchange, please follow the same return initiation process and clearly state the item you would like in exchange.

Exchanges are processed as a new order once your returned dress has been received and inspected. You will be charged for any price difference, and shipping costs for the exchange item will be covered by us for domestic orders. International exchange shipping fees may apply and will be communicated to you prior to processing.

Damaged, defective, or incorrect items

We take great care in preparing and packaging each order. However, in the rare event that your dress arrives damaged, defective, or different from what you ordered, please contact us immediately at vincarose@gmail.com.

You must notify us within 7 days of delivery to be eligible for a full replacement or refund. Please include:

  • Your order number

  • A clear description of the issue

  • Photographs showing the damage, defect, or incorrect item

We will arrange for a return label at no cost to you and process a replacement or full refund as quickly as possible.

International returns

For orders shipped outside the United States, please note that return shipping costs, customs fees, and import duties are your responsibility unless the return is due to our error. We recommend using a tracked international shipping service and providing us with the tracking number for reference.

Refunds for international returns will be issued in US dollars and may be subject to currency conversion rates applied by your payment provider.

Sale items

Items purchased during promotional sales or marked as clearance are final sale unless faulty. Please review the product page carefully before purchasing sale items, as they cannot be exchanged or refunded.

Gift returns

If you received a Vincarose dress as a gift and would like to return or exchange it, please contact us with the original order number if available. Refunds for gift returns will be issued as a store credit or gift card to the recipient, rather than to the original purchaser.

Late or missing refunds

If you have not received your refund within the expected time frame, please check your bank account and contact your credit card provider or bank, as processing times vary. If you have done this and still have not received your credit, please contact us at vincarose@gmail.com and we will investigate the matter promptly.

Contact us

If you have any questions about this Refund & Return Policy, or if you need assistance initiating a return or exchange, please do not hesitate to reach out:

vincarose@gmail.com

Please include your order number in all correspondence to help us assist you efficiently. We are committed to ensuring that your experience with Vincarose is as seamless and satisfying as possible.

— The Vincarose Team