At Vincarose, we want you to love every piece you purchase. If for any reason you are not entirely satisfied with your order, we are here to help. Please read our policy carefully before initiating a return.

Return Eligibility

You may return most unused, unassembled, and undamaged items within 30 days of the delivery date for a refund. To be eligible for a return, items must be in their original condition with all original packaging, hardware, and instructions included. We reserve the right to refuse returns that do not meet these conditions.

The following items are not eligible for return:

• Items that have been assembled, used, altered, or damaged after receipt.

• Items with missing original packaging, hardware, or parts.

• Custom-made, made-to-order, or any items marked as final sale or non-returnable at the time of purchase.

How to Initiate a Return

To initiate a return, please contact us at vincarose@gmail.com with your order number and the reason for your return. Our team will provide you with return instructions and the address to which you should send your package.

Please ensure that the return package is securely packed to prevent damage during transit. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged on their way back to us.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item received is defective or damaged.

• We shipped the incorrect item due to our error.

In these situations, we will cover the return shipping costs and provide you with a prepaid return label.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.

Partial Refunds

In certain cases, we may issue a partial refund at our discretion. This may apply when:

• The item shows signs of assembly, use, or damage that occurred after delivery.

• The item is returned without original packaging, hardware, or parts.

• The return is initiated after the 30-day window but is accepted as a courtesy.

Exchanges

If you would like to exchange an item for a different colour or model, please contact us at vincarose@gmail.com. Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund for the returned item instead. Return shipping for exchanges is the responsibility of the customer unless the exchange is due to our error.

Damaged or Incorrect Items

We take great care in packaging and inspecting every order. However, if you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery at vincarose@gmail.com. Please include your order number, a description of the issue, and photographs of the item and packaging. We will resolve the matter promptly by issuing a refund, replacement, or return label at no cost to you.

Final Sale Items

Items marked as final sale at the time of purchase are non-returnable and non-refundable. Please review product descriptions carefully before completing your purchase, as these items cannot be exchanged or returned.

Cancellations

If you wish to cancel your order, please contact us immediately at vincarose@gmail.com. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been dispatched, you will need to follow our return procedure once the package arrives.

International Returns

For international orders, return shipping costs and any applicable customs duties or taxes are the responsibility of the customer. We recommend using a shipping service with tracking and insurance, as we cannot guarantee receipt of your return without confirmation.

Processing Time

Please allow up to 10 business days from the date we receive your return for the refund to be processed. During peak seasons or promotional periods, processing may take slightly longer. We will keep you informed via email at every stage.

Contact Us

If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to reach out to us at:

vincarose@gmail.com

We are committed to making your experience with Vincarose as smooth and pleasant as possible. Your satisfaction matters to us.