Contact Us

We would love to hear from you. Whether you have a question about a specific gown, need styling advice, or simply want to share your wedding vision, our team is here to listen and assist.

At Vinca Rose, we believe that personal connection matters. Shopping for a wedding dress is an intimate experience, and we want you to feel supported at every turn. That is why we offer multiple ways to reach us, and we promise to respond with care and attention to every inquiry.

Get in Touch

Email
For general questions, order support, or styling consultations, please write to us at:
vincarose@gmail.com

We aim to reply to all emails within 24 hours during business days.

Phone
If you prefer to speak with someone directly, you are welcome to call our customer care team. Please have your order number ready if you are reaching out about an existing purchase.

+852 9 8 7 6 5 4 3 2

Mailing Address
For returns, exchanges, or any correspondence, our office is located at:

Vinca Rose
Suite 1203, 12/F, Central Tower
28 Queen's Road Central
Hong Kong

Please note that we do not operate a physical showroom at this address. All appointments and consultations are conducted virtually or via email.

Customer Care Hours

Our team is available to assist you during the following hours, Hong Kong local time:

Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday and public holidays: Closed

Any messages left outside of these hours will be returned on the next business day.

Before You Reach Out

To help us serve you more efficiently, we encourage you to check our FAQ section and detailed size guide on our website before contacting us. Many common questions about fabric, measurements, shipping timelines, and return policies are answered there.

That said, we understand that every bride's situation is unique. If you cannot find what you are looking for, please do not hesitate to get in touch. We are here to make your experience as smooth and enjoyable as possible.

A Note from Our Team

We know that choosing a wedding dress is one of the most personal decisions you will ever make, and we take that responsibility seriously. When you reach out to us, you are not just speaking with a customer service representative—you are connecting with a team of people who genuinely care about your happiness.

Whether you are dreaming of a quiet elopement or a grand celebration, we would be honored to walk alongside you. Thank you for trusting Vinca Rose with such an important part of your journey. We look forward to hearing from you.

Warm regards,
The Vinca Rose Team